We cannot offer exchanges on Online Returns sent back to our Distribution Centre unless faulty
We can’t accept returns of face-masks, face-coverings or underwear.
Swimwear will only be accepted for a return if the hygiene strip is in place.
Personalised items (e.g. printed jerseys) cannot be returned/exchanged unless faulty.
If you wish to return an item bought as part of a multi-buy promotion (e.g. 3 for 2, Buy One Get One Free, Buy One Get One Half Price etc.), you will forfeit any saving/benefit made based on the initial multi-buy offer.
Gift Vouchers are treated like cash and are therefore exempt from the returns policy. If a voucher is lost, stolen etc. it will not be replaced under any circumstances.
For customers looking to return Unused/Boxed large Home Gym items – we can arrange to get these collected but will need to pay a collection charge of €30 (same as delivery charge) unless your item is deemed faulty. Please contact HomeGymHelp@elverys.ie for more information.
Exchanges are not possible with Online returns, our Online team can only facilitate refunds on Online Orders at present.